SHIPPING
We offer the following delivery options for orders within the GTA, Halton Region, Mississauga and Brampton only. ( Please scroll below this page if your order is outside of these areas. We've got you covered!)
* We have temporarily stopped free weekend local deliveries* We are reviewing our processes and will update you as soon as we have an update in this regard. Thank you*
GTA & ENVIRONS - $15.99
- This option is only available for orders within the GTA, Halton, Mississauga and Brampton only.
- Delivery ffee for orders over $85 is $10.99 while orders lower than $85 remains the lower of these 2 options: $15.99 or the courier calculated shipping
KWC & GUELPH - $10.99
- This option is only available for orders within Kitchener, Guelph, Cambridge and Waterloo only.
- Delivery fee for orders over $85 is $8.99
Canada
- We offer a flat-rate price of $19.99 for every single order over $85 in Ontario
- Shipping rates on orders outside of Ontario are variable depending on the weight of the product(s) and the shipping address. Please note that our selected carriers within Canada deliver on Monday - Friday. They do not deliver on Saturdays and Sundays.
- Shipping costs are based on the method you choose at checkout and your location. Your shipping charges are usually discounted and will automatically calculate during the checkout process, prior to completing your order.
- Standard Shipping may take between 3 – 7 business days depending on your location
USA
- Small Packet Air for US Shipping provides no tracking number and takes longer than Regular mail.
-
Shipping costs are based on the method you choose at checkout and your location. Your shipping charges are usually discounted and will automatically calculate during the checkout process, prior to completing your order.
Please read this information if you are ordering FROZEN ITEMS
- We do not ship perishables and frozen items outside of Ontario.
Rush Delivery?
If you need your order by a certain date please make a note in the ‘note section' of the shopping cart. Choosing Express shipping, does not guarantee that your order will be considered a rush delivery. If it's not possible for your order to arrive by your desired date, we will notify you by e-mail (please double check your e-mail address).
You will need to be available for delivery since we cannot leave your frozen foods on your doorstep for safety and hygiene concerns. If you are running late and will not be available for the delivery of your frozen items, please send us an email at weloveyoursmile@mychopchop.ca as soon as possible to reschedule your delivery.
Return Policy
We do not accept returns for perishable items like your frozen foods due to hygiene concerns.
For local deliveries, you can go through your order when it arrives. If there is an item you’re not happy with, you can hand it back and we will replace the item or issue you a refund. Perishable items cannot be returned after we leave because of hygiene concerns.
Refund
We offer full refunds for any product delivered damaged. All we ask is you provide a receipt, confirmation number, and proof of damage. Any discounts used, except for shipping discounts, will be subtracted from the refund.
Refunds can only be made to the credit card or account used for the purchase. Once your refund is approved, we will issue a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
More questions? Please visit our FAQ page